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Pre-orders, are an order for a product placed before it is available for purchase.īack-Orders allow you to place an order for a product, that is temporarily out of stock. Read more about Insurance and refunds on our Refund Policy page: Read AUSPOSTS statement on Compensation on damaged goods: We CAN NOT ship any dangerous goods internationally, if you place an order for dengerous goods we will have to apply a restocking fee.
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Hearns Hobbies IS NOT responsible for refunding or replacing a damaged/broken items with no insurance. If you would like insurance please Contact Us beforehand so we can see what can be organised. Please be aware of this before checking out. International shipping by default does not come with insurance. Standard shipping DOES NOT include insurance by default. Hearns Hobbies offers shipping with Insurance/"Extra Cover", however this option is not applied by default and is at the discretion of the buyer to select upon checkout. If an item that is not insured is lost/damaged during delivery/transit then the lost item compensation/refund is up to the discretion of the carrier. It is highly recommended by Hearns Hobbies to opt for additional Insurance or "Extra Cover" to protect your delivery from possible damage or loss on the carriers part.
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If you have entered your details incorrectly when you checked out, please contact us via phone or direct message IMMEDIATELY.Īt Hearns Hobbies, we are very efficient with processing orders (meaning your order may already be packed and sorted) so speedy notification is required to allow for immediate intervention in order to change your details.įor more information, or if you are buying Internationally? Feel free to read our Shipping Policy before ordering Please check your details are correct before submitting your order. Hearns Hobbies is not held accountable for incorrect delivery/contact information entered in by the user at checkout.
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NOTE - On large mail items (over 1 Metre) Large mail items over 1m will have a delay due to shipping via courier being needed. If your order is coming from more than one location: We suggest you order with Standard Shipping rather than Express (this is due in part to transportation time between stores to get your order combined and sent from 1 location which will delay your "express" postage option). Order before 11am, and your item will ship same day (Australia Only)